Terms and Conditions
By selecting product’s and/or services on the online store and/or throughout the website and proceed to checkout to make payment, you accept the following;
• ‘We’, ‘us’ or ‘our’ means ARJAVED Ltd registered with company number 10335065 with its registered office at 24 Lucas Avenue, London, E 13 0RL and Trading address at 41 Mare St, Hackney, London, E8 4RP; and
• ‘You’ or ‘your’ means the person buying services/products from us.
• ‘Services’ means the Covid-19 home testing kits, Fit to Fly test service, covid-19 PCR testing by medical professional
You may contact us as follows:
• Telephone: 0203 488 7351
• Post: 41 Mare St, London, E8 4RP
1.1 If you buy the Services from us you agree to be legally bound by these terms and conditions
2 Your privacy and personal information
2.2 Your privacy and personal information are important to us. Any personal information that
personal information we collect from you, how and why we collect, store, use and share
such information, your rights in relation to your personal information and how to contact us
and supervisory authorities if you have a query or complaint about the use of your personal
3 Ordering services from us
3.1 Below, we set out how a legally binding contract between you and us is made.
3.2 Any quotation given by us before you make an order for services is not a binding offer by us
to supply the Services.
3.3 When you decide to place an order for the Services with us, this is when you offer to buy
such Services from us.
3.4 When you place your order with us, we will acknowledge it by email and/or telephone call. This acknowledgement does not, however, mean that your order has been accepted.
3.5 We may contact you to say that we do not accept your order. If we do this, we will try to tell
you promptly why we do not accept your order. This is typically for the following reasons:
3.5.1 we cannot carry out the Services (this may be because, for example, we have a
shortage of staff);
3.5.2 we cannot authorise your payment;
3.5.3 you are not allowed to buy the Services from us;
3.5.4 we are not allowed to sell the Services to you; or
3.5.5 there has been a mistake on the pricing or description of the services.
3.6 We will only accept your order when we email you to confirm this (Confirmation Email). At
3.6.1 a legally binding contract will be in place between you and us; and
3.6.2 we will confirm your appointment and/or purchase of a service and/or purchase of a product .
4 The Services
4.1 Our carrying out of the Services might be affected by events beyond our reasonable control.
If so, there might be a delay before we can restart the Services, having made reasonable
efforts to limit the effect of any of those events and having kept you informed of the
circumstances, but we will try to restart the Services as soon as those events have been
5 Cost and cancellation
5.1 The cost of the Services shall be set out on our website We reserve
the right to vary the cost of the Services set out on our website from time to time. You are
required to pay for the Services before the Services will be performed.
5.2 The Home testing kits sold via are Non-Refundable.
5.3 The price of the services:
5.3.1 includes VAT at the applicable rate.
6.1 You should notify us in advance of your intention to cancel the Services before your
appointment. We will either rebook you an appointment for the Services for a later date or
refund you all payments received for the Services using the same means of payment as you
used for the initial transaction.
6.2 We shall not be liable if the results of your test are not received before your scheduled
travel arrangements and it is your responsibility to ensure that you book for the Services in
advance of your scheduled travel arrangements to allow sufficient time to receive the
results. Test results should normally be available within 72hrs of having the test
7 Limit on our responsibility to you
7.1 We shall not be liable for consequential, indirect or special losses.
7.2 Except for any legal responsibility that we cannot exclude in law (such as for death or
personal injury) or arising under applicable laws relating to the protection of your personal
information, we are not legally responsible for any:
7.2.1 losses that:
(a) were not foreseeable to you and us when the contract was formed; or
(b) that were not caused by any breach on our part;
7.2.2 business losses; and
7.2.3 losses to non-consumers.
8 Disputes and governing law and jurisdiction
8.1 We will try to resolve any disputes with you quickly and efficiently.
8.2 If you are unhappy with:
8.2.1 the Services;
8.2.2 our service to you generally; or
8.2.3 any other matter,
please contact us as soon as possible.
8.3 If you and we cannot resolve a dispute using our internal complaint handling procedure, we
will let you know that we cannot settle the dispute with you.
8.4 The contract between us and any dispute or claim arising out of, or in connection with, it, its
subject matter or formation (including non-contractual disputes or claims) shall be governed
by, and construed in accordance with, the laws of England and Wales and the English courts
shall have exclusive jurisdiction to settle any dispute or claim.
9 Third party rights
9.1 No one other than a party to this contract has any right to enforce any term of this contract.
10.1 If any provision of the contract (or part of any provision) is or becomes illegal, invalid or
unenforceable, the legality, validity and enforceability of any other provision of the contract
shall not be affected.
10.2 If any provision of the contract (or part of any provision) is or becomes illegal, invalid or
unenforceable but would be legal, valid and enforceable if some part of it was deleted or
modified, the provision or part-provision in question shall apply with the minimum such
deletions or modifications as may be necessary to make the provision legal, valid and
11.1 No failure, delay or omission by us in exercising any right, power or remedy provided by law
or under the contract shall operate as a waiver of that right, power or remedy, nor shall it
preclude or restrict any future exercise of that or any other right, power or remedy.
11.2 No single or partial exercise of any right, power or remedy provided by law or under the
contract by us shall prevent any future exercise of it or the exercise of any other right, power
or remedy by us
12 Your Conduct
12.1 You must not use the website in any way that causes, or is likely to cause, the website or access to it to be interrupted, damaged or impaired in any way.
12.2 You understand that you, and not Mare St Clinic are responsible for all electronic communications and content sent from your computer/laptop/mobile device/tablet/Ipad to us and you must use the website for lawful purposes only.
12.3 You must not use the website for any of the following:
-for fraudulent purposes, or in connection with a criminal offence or other unlawful activity
- to send, use or reuse any material that is illegal, offensive, abusive, indecent, defamatory, obscene or menacing; or in breach of copyright, trademark, confidence, privacy or any other right; or is otherwise injurious to third parties; or objectionable; or which consists of or contains software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any "spam"
- to cause annoyance, inconvenience or needless anxiety.
13 Copyright and Intellectual property
13.1 All information contained on the Website is wholly owned by Mare St Clinic; on no account is anyone allowed to download any data or information for commercial use.